At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
Hall Bathroom Remodel in Dublin, January 2012
The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
Master Bathroom Remodel, comments via unsolicited letter, April 2009
BKS was willing to work with me to get what I wanted done. There were no problems with my project. Everything was finished for the weekend and my daughter coming home, which was nice. Tom was very meticulous in putting in the tile. Love my flooring – want my other two bathrooms done!
Hall Bathroom Remodel in Westerville, August 2011
Mark is low key, but very organized. We enjoyed his professionalism and the time he took to address our questions and help us address design issues. We were surprised how organized the project was with the spreadsheet showing the details. We liked the ability to trade in and out design options and tasks. We now love the room.
Bathroom Remodel, Hilliard
I think the spreadsheets and billing statements are a big help in tracking expenses. I'm very satisfied. [My project manager] was conscientious about addressing my concerns. He consulted me patiently about all choices. The work he did was faultless.
Kitchen Remodel, Dublin
Excellent first impression, friendly. Most importantly – there when they said they would be there. The design presentation was very informative and they did not try to oversell us. Did a good job cleaning each day.
Master Bathroom and Hall Bathroom Remodel in Dublin, April 2009
We were very impressed with the politeness of not only [our project manager], but all the workers. You have an outstanding group of professionals.
Kitchen Remodel, Westerville
Every detail was right. Every aspect was finished with quality. Products were good quality and as specified.
All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
Hall Bathroom Remodel in Worthington, September 2010
The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
Kitchen Remodel in New Albany, May 2011
We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
Kitchen Remodel in Powell, November 2010
We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009